We are very happy with the house and extremely pleased with getting to work with you and your supporting team. Your sales approach is one I seek out and desire to be part off. You handled everything extremely well. You met my needs. You didn’t tell me my needs. Not too many people do that well But you did. I have purchased many homes and would not hesitate to buy one from you again or send someone to you. Roland and Janet K.  Homeowners, Ooltewah

We needed to purchase and move into a home within sixty-days. All our requests were completed in time with plenty of time to move in. We are extremely pleased with the Pratt home in its quality and functionality. This was our first pleasant experience with a new home purchase, and we would highly recommend a Pratt home to anyone. In fact, my brother is in the process of having a home built by you in Creekside in Hampton Meadows. Thank you! Dale and Joanne C. – Homeowners, Ooltewah

The “Pratt Experience” was perfect for us. From day one, the choosing of a floor plan, making changes, selecting colors, floors, appliances, light fixtures, etc., to the beginning construction of our home was a great experience. ESPECIALLY BECAUSE WE LIVED IN ANOTHER CITY AT THE TIME. Having one place with a professional staff to help us in making so many coordinated choices made all the difference in the world. And now being in the completed home, confirms our choice to use Pratt. Lea and Jeane C. – Homeowners, Signal Mountain

 Not only did Chris T., do a great job helping us through the process, he kept in touch throughout those years while we tried to sell our home. Working with our builder was a smooth, stress-less experience. Trying to work full time, select and make sure a house going up is typically stressful. I never had to worry about that. He was always one step ahead! He was always professional, kind, and most importantly he returned my calls and/or texted me back in a timely manner. He listened to me and since I was the primary buyer of this home, he never treated me like “the little woman” trying to buy a house! I purchased and went through a build in my prior home and never did it go this smoothly! Our builder was steady, even-keeled, and is the utmost professional. He is a true asset to your team. I will definitely be recommending Pratt Homes in the future. Thank you again for employing two true professionals. Leslie C. – Homeowner, The Canyons

I just wanted to let you know we have completed our Warranty Item list. Throughout the entire process, the Customer Care Team has been extremely responsive to our requests and has kept us apprised of what was going on. We would like to thank them especially, and you, for your help in these matters. We know that dealing with some of these customer issues can be frustrating at times, but we feel that you both did a great job and made the experience for us that much easier.

DAN B. – HOMEOWNER, CHATTANOOGA

I seldom provide customer service comments unless I’ve had a bad experience. However, I feel there’s the need to pass along some positive comments about the entire construction process of my uncle and aunt’s Pratt home. Dell Peoples is awesome. I met him while touring your model home in search of a plan that would meet my uncle and aunt’s needs. We “clicked” from the beginning, even though I gave him lots of challenges to overcome. I threw him a lot of curves and questions, all of which he knew the answers or promptly got back with me. After getting to know Dell, I was comfortable the construction process was going to be a positive experience.  A blanket comment for your staff and others I came in contact with is that everyone is nice, accommodating, professional and easy to work with. From my perspective, that says a lot. This entire home construction process resulted in my uncle and aunt getting a home they can be proud of. Thanks to all involved for making it a positive experience. Bryan J. – HixsoN

 

I was most satisfied that everyone was courteous.
They also gave us options and they were ahead of schedule.
It was a good experience.
They were interested in what we thought.

Bobbie and Charles D. – E. Brainerd