CUSTOMER CARE

Owning a Pratt Home ensures that you will receive a timely response to your warranty requests. We have included an overview of our Warranty Guidelines below for your convenience.

As you get to know your new home, some things may arise that need to be addressed by your builder. We understand that this is part of the new home experience and are prepared and well-equipped to address any concerns you may have with your new home. We have made it as simple as possible to address warranty requests so you receive the same level of care after you move into your home as you did while it was being built.

Your new Pratt Home comes with a one-year warranty for any problems arising from workmanship or materials, commencing on the date of your closing. In addition to the Pratt Warranty, many of the products in your new home carry separate or extended warranties. All of this information will be included in your closing package when you move into your new home.

SCHEDULED WARRANTY VISITS

As part of our commitment to service your home throughout the warranty period, we have instituted a scheduled 90 day and 11-month warranty visit. Our goal is to ensure all of your warranty needs are appropriately addressed while providing you with the comfort of knowing that a Pratt Home Builders representative will be there for you both before and after closing.

Your Pratt Customer Care representative will contact you to evaluate your warranty items. Once the evaluation is complete, your Builder will coordinate the necessary repair of the area of concern. It is our goal to address all of your warrantable items within a reasonable timeframe. As with any warranty service you or your authorized representative must be present to provide access to the home for service items to be completed.

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