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New Home Specialist (423) 596-5786 Pratt Customer Care / Corporate Office (423) 267-9917

Warranty Emergency

Please note, any non-emergency home issues will be addressed during your 30-day and 11-month reviews.

What is a true Warranty Emergency? No heat/air, a water leak, or anything that causes major discomfort. If your issue falls into these categories, please call 423-267-9917. If you are experiencing a heat/air issue, AirSystems phone number is on the thermostat and they can be called directly.

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